FAQs

  • Are the products covered by warranty?

Yes, all our products are covered by a 1 year warranty. Please contact us if you face any issues with our product. 🤗

  • How long does it take for my order to get processed? 💬

Please allow 1-3 business days for us to process and ship out your order.  We'll also send you a confirmation email once we ship it out with the relevant tracking details so you can keep your eyes out from you receive your goodies from us! 💕

For more information, please view our Shipping Policy.

  • How do I track my order? 📦

Your order can be tracked via the shipping confirmation email from us.

  • What happens if my product is damaged? 😰

Please refer to our Returns Policy for further information on next steps and instructions 

  • How do I get my 20% discount code off my first order? 🤔

Please ensure that you've successfully confirmed and subscribed to our newsletter, you should receive an automated email with the discount code inside. If you have not receive the code, please email us  💌 carpevitam.beauty@gmail.com, and we'll get back to you as soon as possible.